Refund Policy

Hariom Wellness

Refund & Cancellation Policy

This policy outlines how you can cancel or seek a refund for a product that you have purchased through the Platform. Under this policy:

Cancellations will only be considered if the request is made within 24 hours of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to the merchant and the process of shipping has been initiated, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
Hariom Wellness does not accept cancellation requests for perishable items like food and eatables. However, a refund or replacement can be made if the user establishes that the quality of the product delivered is not good.
In case of receipt of damaged or defective items, please report to our customer service team within 48 hours of receipt of the products. The request would be entertained once the merchant has checked and determined the same at its own end.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 48 hours of receiving the product. The customer service team, after looking into your complaint, will take an appropriate decision.
In case of complaints regarding products that come with a warranty from the manufacturers, please refer the issue to them.
In case of any refunds approved by Hariom Wellness, it will take 7–10 working days for the refund to be processed to you.